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The Parts Operations Manager will identify operational areas of opportunity, while striving to improve profitability, customer experience, efficiencies, and effectiveness. They will establish critical parts operational metrics and targets, driving tactical processes toward excellence by implementing "Best Practices" at all branches that will improve the customer experience.
The Service Advisor is responsible for educating the customer on the full range of services and benefits available at the dealership, resulting in incremental revenue. The person in this position is responsible for providing exceptional customer service, proactive communication and status updates to the customer throughout the service process.
The Branch Operations Manager is the leader of the branch and is responsible for ensuring that customer needs are met at the highest level. The Branch Operations Manager will support all personnel and build a culture of teamwork. They will manage multiple priorities and must demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and a dedication to finding solutions.
The Product Support Specialist - is responsible for providing service departments with standardized quoting, standard jobs, PIP (service letter) tracking, and assists with work order creation and invoicing.
The primary responsibilities of this position involves the inventory of machine and attachment assets for the Sales Division, in addition to assisting the rest of the service staff, as directed, in their efforts to manage the asset inventory in an efficient manner.
The Welder/ Machinist is responsible for fabricating and repairing components in a shop environment.
The Controller is responsible for managing the accounting department and providing information about all company activities that will assist management, its shareholders and other users in making educated economic decisions about the company's future.
Successful Parts Expeditors are fast learners, self-motivated, and enthusiastic workers. They support our internal customers by completing their job responsibilities in a positive and efficient manner.
The Service Manager is responsible for managing and directing the day-to-day operations of the department, by scheduling work, managing technicians and communicating with internal and external customers. The Service Manager will demonstrate leadership, commitment to the team, exemplify excellent customer service and be solutions-oriented. This individual is committed to safety standards and sets clear expectations to ensure a healthy and safe work environment while consistently representing Blanchard in a professional manner.
The role of the Parts Retail Specialist is to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches. Additionally, Parts Retail Specialists are responsible for placing targeted calls to customers based on business intelligence to increase market exposure, customer coverage and customer touch points.
The Marine Field Service Technician is a customer-facing role that requires a high degree of expertise and the ability to work independently. Marine Field Service Technicians also receive specialized and targeted training in troubleshooting, technical procedures, and safety.