Service Supervisor

The Service Supervisor assumes a high level of responsibility early and will oversee the daily supervision of 
Heavy Equipment shop operations. Successful Shop Supervisors are adaptive people, initiative-taking and 
independent workers. 

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment. 
• Requires basic working knowledge of equipment operation and associated operating systems. 
• Manage work in process for timely and correct invoicing. 
• Provide accurate estimates on cost and completion times of repairs.
• Manage department expenses and maintain acceptable profitability. 
• Communicate effectively with internal and external customers and technicians. 
• Committed to the development and training for employees for departmental growth.
• Ensures total customer service. 
• Must complete proper paperwork as assigned.
• Preparing parts requisitions, timecards, part returns, accurate and complete service reports and other necessary reports and forms.
• Other duties as assigned.

Working Conditions
• The physical environment requires the employee to work primarily inside throughout the day.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Must be able to lift varied weights. 
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.

• High school diploma required. 
• 3+ years-experience maintaining, troubleshooting, and repairing diesel equipment.
• Shift work, weekends and/or 24-hour on-call may be required. 
• Knowledge of troubleshooting techniques and proper repair procedures is preferred.
• Organizational and time management skills required. Must have the ability to set and keep priorities 
and professionally manage the stress associated with dealing with a fast-paced industry and deadlines.
• Must be a collaborator that is enthusiastic and hard working with the ability to complete work with minimal supervision.
• High degree of interpersonal skills with excellent written and oral communication skills is required.
• Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.
• Strong critical thinking skills and be detailed oriented with a high level of accuracy.
• Ability to deal with problems involving a few concrete variables in standardized situations.