Service Supervisor (Machine Shop)

The Service Supervisor (Machine Shop) will plan and direct the activities of the Machine & Weld Shops, ensuring an acceptable level of profit while maintaining customer and employee satisfaction.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Establishing job priorities and scheduling daily job assignments to maximize customer satisfaction and profitability.
• Effectively managing all personnel including labor approval, professional development and training for employee and departmental growth.
• Ensuring employees, equipment, and facilities comply with all regulations, standards, and company policies.
• Manage work in process with use of Service Link for timely and correct invoicing.
• Provide accurate estimates on cost and completion times of repairs.
• Manage department expenses and maintain acceptable profitability.
• Communicate effectively with internal and external customers and technicians to ensure excellent customer service.
• Preparing parts requisitions, part returns, and ensure accurate and complete service reports along with other necessary reports, forms, and paperwork.
• Other duties as assigned.

• High School Diploma or equivalent
• 5 years’ experience working in a heavy equipment shop to include previous management experience is required.
• Knowledge of: Reusability Guidelines, Service Information System Information and Applied Failure Analysis.
• Must be able to read and interpret blueprints and schematics, operating and maintenance service manuals.
• Basic working knowledge of equipment operation and associated operating systems.
• Strong problem-solving skills and detailed oriented with a high level of accuracy.
• Proven leadership ability and excellent people skills are required.
• Excellent communication skills and the ability to develop relationships with other departments.
• Ability to handle multiple tasks and coordinate operations of different areas.
• Experience with interpreting financial information is required.
• Prior experience with DBS, Service Link and SIS 2.0 systems is preferred.

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the day; however, this position may also require working in non-climate-controlled environments as well as outdoors.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Position requires employees to be physically present at designated worksite locations.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Physical use of a broad variety of tools and machines to maintain, troubleshoot and repair equipment.
• Must be able to lift varied weights.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.