General Operation Manager - Midlands

The General Operations Manager - Midlands is responsible for overseeing all assigned branch locations and ensuring efficient and profitable operations that support branch and corporate objectives.  They will manage multiple priorities and must demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and a dedication to finding solutions.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promote the vision, mission, and values of BMC.
• Model the way for safe, environmentally sound, and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, Programs, and initiatives.
• Partners with Product Support leadership to ensure operational efficiency of all assigned branch locations by establishing an overall long-term strategy, emphasizing customer satisfaction, growth, and profitability.
• Ensure compliance of corporate policies; monitor all phases of the department’s operations, performance, and customer satisfaction.
• Partner with Product Support leadership in developing, monitoring, and managing annual budgets and objectives for branch locations.
• Set annual performance measures, operational plans, and goals for their teams and provide regular feedback on performance progress.
• Establish a culture of professionalism, open interactive team communication with a focus on a high sense of urgency for customers.
• Act as both a mentor and teacher, hiring and developing a staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.
• Commitment to fully developing the talents of your direct reports and ensuring their long-term success.
• Effectively address short falls and conflict in a timely manner.
• Perform employee evaluations and ensure proper administration of wages and salaries.
• Lead continuous improvement projects across service organization to include technology implementations.
• Identify areas of improvement to achieve and maintain “Gold” standard in the Caterpillar Service Excellence Program.
• Manage PIP/PSP completion.
• Nurture and maintain high levels of customer satisfaction and employee engagement.
• Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations (internal and external).
• Assist sales department with special projects and technical problems when possible.
• Participate in Corporate Training and Development Programs and Steering Committees.
• Other duties as assigned.

• Bachelor’s degree in business or technical field preferred.
• 3 years of related industry experience with a technical aptitude.
• 8+ years in a leadership position focused on operations.
• Develop and maintain a high level of knowledge and appreciation of all Product Support functions.
• Proven leadership, coaching, mentoring and people development skills.
• Strategic thinker with excellent negotiation, analytical and problem-solving skills.
• Solid business acumen with the ability to oversee the financial operations of the branch.
• Customer centric with strong interpersonal skills and relationship building capacity at all levels.
• Ability to work with all levels of employees, management, and customers in a positive, professional, and effective way.
• Ability to plan strategically and tieback corporate vision to all decisions.
• Ability to delegate responsibilities appropriately to meet departmental goals.
• Excellent interpersonal, written, and oral communication skills.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Ability to learn and navigate new software quickly.
• Personal commitment to continuous improvement and service excellence.
• Superior planning and organizational skills with the ability to prioritize and manage multiple and often competing priorities in a fast-paced, deadline driven environment.
• Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the year.
• Ability to travel consistently within the area of responsibility.
• Position requires employee to be physically present at designated worksite location.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.