Emergency Power Generator Service Manager

Job Overview:

The Service Manager for the EPG (Emergency Power Generator) division is responsible for managing the Energy Shop and Field Service to ensure an efficient and profitable operation that supports division and corporate objectives. Plan, develop and organize an effective workforce that provides service for projected sales volume, profit and customer satisfaction.  Manages Shop and Field Service by monitoring and controlling Labor and Parts to meet required profit objectives. Ensures productive scheduling and dispatching of all Service Technicians directly or through subordinate staff as required.  Provides technical assistance for Service, Sales and Parts departments when necessary. Effectively communicates with Service Supervisors on status of work in assigned areas.   

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Directly manage employee engagement and satisfaction, in addition to fostering a relationship of trust, communication and collaboration.
• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Conduct informative department and branch meetings to include weekly safety meetings and safety audits.
• Partner with the Safety Director on any safety incidents and ensure a complete root analysis is completed and appropriate coaching, retraining and/or personal safety plan is implemented through to completion.
• Efficiently and effectively manage and supervisor field service technicians.
• Develop and manage employees' growth through mentoring, training and providing clear expectations.
• Develop a level of trust and confidence with customers that gains their repeat business while managing and maintaining excellent customer satisfaction and achieving high customer satisfaction scores.
• Maintain excellent customer service and employee relations at all times.
• Work effectively and efficiently with other departments within the company.
• Establish job priorities and schedule daily job assignments to maximize customer satisfaction profitability.
• Supervise and motivate others to develop a “team player” concept.
• Promote and maintain a safety culture to ensure company safety policies are followed at all times.
• Perform other duties as assigned.

• [High School, Equivalency, Associate, etc.] Education
• 7+ years of technical experience in Electric Power Generation and 4+ years of Management experience.
• Bachelor’s degree in business or related field is preferred.
• Demonstrate both technical and working knowledge in the operation and repair of Generators, Switchgears, UPS and ATS as well as Natural/Propane Gas and Diesel engines.
• Proficient with Microsoft Office products. 
• Experience with Caterpillar software programs is a plus.
• Possess exceptional leadership, conflict resolution and negotiating skills. 
• Demonstrate excellent communication, Customer Service and time management skills.

Working Conditions

• The physical environment requires the employee to work indoors and outdoors within the field, as needed.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.