Parts Manager

The Parts Manager is responsible for efficiently managing and directing all aspects of Parts Department operations, assisting with employee development, key operational duties, safety, facilities responsibility, financial performance, and planning & scheduling. The Parts Manager must have strong technical knowledge with parts and distribution and must be detail oriented, as well as possess superior customer service skills.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Ensures direct reports receive the tooling, training, and direction needed to execute their responsibilities and ensure that they are performing the essential functions and basic duties identified in the job description for their positions.
• In conjunction with divisional manager, develops Parts Department budget and manages expenditures against the approved budget.
• Maintains positive control on all parts department expense accounts, audits and follows correct procedures for expense accounts.
• Plans, formally and informally, long and short range, on equipment and facilities requirements; makes recommendations to the manager.
• Oversees the management of new, exchange and reman parts inventory for accuracy, and provides necessary reports.
• Ensures that exchange and core returns parts business meets or exceeds CAT's standards and dealership goals.
• Works closely with managers in policy matters as pertains to the parts operations.
• Ensures the best freight accommodations for customers in alignment with company objectives.
• Development of personnel to maintain or achieve customer loyalty.
• Establishes and maintains close relationships with field and office personnel of Caterpillar Inc. in parts-related programs and problems.
• Establishes and maintains close relationships with service department supervisors and parts supervisors in other stores.
• Supports Parts Counter personnel with incoming calls pertaining to parts department and information concerning customer inquiries regarding parts information.
• Manages customer communications and resolves customer complaints and issues.
• Assists with customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts.
• Participates in the hiring of parts employees.
• Provides day to day supervision of all direct reports.
• Ensures weekend, holiday, and emergency work schedules are in place for Parts Department.
• Assess training needs and schedules parts personnel for respective training classes and factory schools.
• Ensures that all personnel are current in their safety training, and that all employees are following defined safety procedures to develop the safest workplace possible.
• Provides performance feedback, conducts annual performance reviews, and makes recommendations on status and/or salary adjustments.
• Other duties as assigned.

• High school diploma required. Bachelor’s degree in business related field preferred.
• 5+ year’s related experience with 2+ year’s managerial responsibility preferred.
• Strong problem solving skills with the ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; works well in group problem solving situations; use reason and facts when dissecting issues.
• Excellent interpersonal, written and oral communication skills.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Personal commitment to continuous improvement and service excellence.
• Superior planning and organizational skills with the ability to prioritize and manage multiple and often competing priorities in a fast-paced, deadline driven environment.
• Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.  
• Strong management skills, including motivating, change management, conflict resolution, performance enhancement, organizational, coordinating and project management skills.
• Self-directed and committed to building a supportive, positive, and winning culture.
• Ability to lead and work effectively with teams. 
• Advanced Microsoft computer skills. 

Working Conditions & Physical Requirements

• The physical environment requires the employee to work primarily inside throughout the year.
• Position requires employee to be physically present at designated worksite location.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.