Bilingual Parts Counter Person

Job Locations US-SC-Seneca
Job ID
2024-2650
Category
Parts
Type
Full-Time

Overview

Bilingual Parts Counter Person to assists internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment.

 

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

  • Competitive Pay.
  • Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
  • Exposure to world-class CAT training and development.
  • A friendly and supportive work environment.
  • Continuous exposure to learning and new technologies
  • Opportunities for advancement

Responsibilities

  • Contributes to a positive work environment and promotes the vision, mission and values of BMC.
  • Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
  • Answer inbound calls immediately and assist customers with inquiries in a professional manner.
  • Acknowledge counter customers as soon as they arrive, even if on the phone with another customer.
  • Provide customers replacement part options when available, such as remanufactured or used pieces.
  • Examine returned parts for defects as exchange as needed or issue credit when necessary.
  • Properly identifies, locates and obtains needed items by using parts catalogs, internet and CAT ordering system.
  • Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
  • Ensures technicians and customers receive proper part on time.
  • Charges out merchandise and makes necessary entries into inventory control systems.
  • Compares invoices against requisitions to verify quality and quantity of merchandise received.
  • Maintains cash drawer, completes various documents and keeps work area clean.
  • Work and assist in the warehouse or other areas as needed.
  • Ability to work overtime if necessary.
  • Performs various other duties as assigned.

Qualifications

  • High School diploma or equivalent required.
  • Fluent in English and Spanish preferred.
  • 1-3 years customer service experience required.
  • 1-3 years counter sales experience preferred.
  • Excellent interpersonal, written and oral communication skills.
  • Proficient computer skills with ability to learn new applications and programs.
  • Excellent listening skills and the ability to ask probing questions understand concerns and provide solutions.
  • Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Working Conditions

  • The physical environment requires the employee to work primarily inside throughout the year.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
  • Use of computer and other forms of technology to complete job responsibilities.

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