Parts Lead

The Parts Lead plays a vital role in ensuring the efficient management, coordination and distribution of parts and materials to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Ensures direct reports receive the tooling, training, and direction needed to execute their responsibilities and ensure that they are performing the essential functions and basic duties identified in the job description for their positions.
• Maintains positive control on all parts department expense accounts, audits and follows correct procedures for expense accounts.
• Oversees the management of new and exchange parts inventory for accuracy, and provides necessary reports.
• Ensures that exchange and core returns parts business meets or exceeds CAT's standards and dealership goals.
• Development of personnel to maintain or achieve customer loyalty.
• Establishes and maintains close relationships with service department supervisors and parts supervisors in other stores.
• Supports Parts Counter personnel with incoming calls pertaining to parts department and information concerning customer inquiries regarding parts information.
• Manages customer communications and resolves customer complaints and issues.
• Assists with customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts.
• Provides day to day supervision of all direct reports.
• Ensures weekend, holiday, and emergency work schedules are in place for Parts Department.
• Ensures that all personnel are current in their safety training, and that all employees are following defined safety procedures to develop the safest workplace possible.
• Provides performance feedback, conducts annual performance reviews, and makes recommendations on status and/or salary adjustments.
• Other duties as assigned.

• High school diploma required. Bachelor’s degree in business related field preferred.
• 5+ year’s related CAT products and parts experience.
• Strong problem solving skills with the ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; works well in group problem solving situations; use reason and facts when dissecting issues.
• Excellent interpersonal, written and oral communication skills.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Personal commitment to continuous improvement and service excellence.
• Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.
• Self-directed and committed to building a supportive, positive, and winning culture.

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the year.
• Position requires employee to be physically present at designated worksite location.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting up to 50lbs unassisted.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.