Parts Operation Manager

Job Locations US-SC-West Columbia
Job ID
2021-1556
# of Openings
1
Category
Product Support
Type
Full-Time

Overview

The Parts Operations Manager will identify operational areas of opportunity, while striving to improve profitability, customer experience, efficiencies, and effectiveness. They will establish critical parts operational metrics and targets, driving tactical processes toward excellence by implementing "Best Practices" at all branches that will improve the customer experience.

Responsibilities

Essential Duties

  • Own and optimize the process from when a part is ordered to end user delivery at all 12 South Carolina branches.
  • Own and achieve best-in-class customer satisfaction scores for parts.
  • Development of personnel to maintain or achieve customer loyalty
  • Own and achieve Gold Certification in Caterpillar’s Parts Excellence program.
  • Own all merchandizing and promotional programs in partnership with Caterpillar and other allied vendors.
  • Lead organization to implement and maintain best-in-class warehouse management practices.
  • Work closely with Branch Operations Managers to drive process change through parts operations. Will act as a change agent to motivate and improve parts culture.
  • Collaborate with Human Resources team to drive recruitment & retention of parts personnel.
  • Work with safety leaders to drive operational safety through parts. Establishing safe processes & policies in our parts operations.
  • Ensures that exchange and core return parts business meets or exceeds Caterpillar’s standards and Dealership goals.
  • Ensure and maintain optimal inventory levels to exceed best-in-class fill rates at each of our 12 South Carolina branches.
  • Drive continuous improvement projects & teams to improve parts and collaborate with other dealership divisions.
  • Own and maintain control on all parts department expense accounts and yearly audits.
  • Contributes to a positive work environment and promotes the vision, mission, and values of BMC.

Qualifications

Qualifications - Required

  • Demonstrated project and process management experience.
  • Proven ability to lead and work effectively with teams. 
  • Demonstrates creativity, ingenuity, and inventiveness.
  • Has the ability to think outside current circumstances, develop new and effective solutions and also recognizes unique opportunities.
  • Ability to travel 1-2 nights per week.
  • Passion for problem solving and deep hatred for waste & inefficiency.

 Qualifications - Desired

  • 6 Sigma Black Belt and Master Black Belt.
  • Lean Methodology Training or Certification.
  • Experience across multiple industries
  • Supervisory and safety leadership experience
  • Work out of Columbia, SC location. 

 Working Conditions

  • The physical environment requires the employee to work primarily inside throughout the year.
  • Position requires employee to be physically present at designated worksite location.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, and writing to complete job responsibilities.
  • Use of computer and other forms of technology to complete job responsibilities.

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